Elegant dinnerware, shining cutlery, fresh linens and sparkling glassware make an impression on your customers that is almost as important as what is on your menu. As such, high-quality tableware is a big investment — protecting and maintaining this investment is essential to the success of your operation.




Always store the items so that they are ready to be used

Always use a plastic scoop to fill the glasses with ice cubes


Never use damaged or chipped items (these pose a risk to the user)

Never place items in a traditional oven or on an open flame unless the product clearly indicates its compliance to do so

Never make contact between the glass and beer tap when pouring

Never immediately use a hot glass (straight out of the dishwasher). Always allow to cool before use

Never fill a glass with a hot beverage unless it specifies that it may be used for that purpose.

Never allow dinnerware to be exposed to sudden temperature changes which exceed 130 °C

Never use cutlery when cooking with high temperatures



Always discard damaged or chipped items

Always carry stem glasses by the upper portion of the bowl, not by the stem or foot


Never carry multiple stem glasses in one hand

A bottle should never make contact with the glass during service



Always wash the items before they are used for the first time

Always discard chipped, damaged or broken items

Always place individual items in their respective sections of the dishwasher or in adapted racks

Always use the cutlery section of the dishware to allow water to run off the items faster and protect them from scratching

Always wash the items as soon as possible to avoid stains

Have the washing machine checked routinely and keep the machine clean in order to optimise the washing process

Always use a cleaning detergent that is approved by the washing machine brand

Always remove ice from glassware before cleaning. This allows the items to be nearer room temperature before washing thus avoiding a thermal shock

Always rinse the glasses before placing them in the washing machine

Always hold the stem glass by the stem and not by the foot when wiping

To remove any remaining food on the plates always use a plastic scraper or a pre-rinse faucet or by hand with rubber gloves


Never overload the dishwasher racks

Do not surpass the recommended amount of cleaning product

Do not mix glasses, plates and cutlery in the same rack

Never leave liquid in the bottom of a glass for prolonged period of time (2 hours maximum).

Do not strike plates against the waist bin when discarding leftovers in order to avoid damage to the items

Never leave unwashed plates overnight in order to avoid stains

Never use metal scrubbers or other abrasive cleaning items in order to preserve the surface of the products

Never use lemon based detergents to wash cutlery

Never use detergent specific for silver cutlery to clean cutlery made from stainless steel

Never mix stainless steel and silver cutlery



Always store the items in adapted racks

Separately store plates, cutlery and glassware

Store cutlery in a drawer or enclosed space away from any humidity

Always dry cutlery with a soft cloth

Always allow the items to cool down to room temperature after washing them, then dry them carefully before storing or using them again

Always use a glass hanger rack


Never stack glasses that haven’t been designed to do so

Never place cutlery in glasses

Never store plates on metal shelves

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