all of our

faqs

The following is a list of questions which are frequently asked around our products and product ranges

Why does my glass have a rolled edge on the lip?

The 'rolled edge' is made part of the finishing process. After the top of the glass has been cut off it goes through a heat process to create a bead rim. To give a more premium and expert finish we have glass that are 'cold/laser cut', these glass are finely cut and and polished numerous times using fine tools to create a non intrusive touch to the lips and a visual pleasing finish. Look for the SHEER RIM logo on our products.


What does the CE mark mean on my glass?

Some years ago we used to have a crown mark on our professional glasses. This mark, along with the measurement, showed that the amount of liquid contained within the glass (to the line or brim) was measured. Today the crown has been replaced by the CE mark.


Why are my glasses super hot straight out of the dishwasher?

Glass conducts heat, during the washing cycle the hot water heats the glass. The different thicknesses found in the glass will retain the heat for longer. This is often seen with thick based tumblers, the base will be hot, whilst the wall has cooled. It is reccommended that you always allow the glass to cool completely before using, as pouring cold liquid in the glass can often shock it, resulting in it breaking. If you want to safeguard and reduce the risk of this, you should use a FULLY TEMPERED glass. This gives higher levels of resistance.

Is all crystal glassware the same?

No, our Crystal glass is made from a secreat recipe that doesn’t include lead. This recipe was created over a number of years by 50+ Research and Development Engineers. They wanted to create a material that gave the beautiful 'ping' sound of Lead Crystal but without the issues that have been claimed when using lead in drinkware. Today we over a number of materials that truely add value, including Krysta and Kwarx.


How long will my glasses last me?

The life of a glass is impacted by many factors. These include how many times a day you will use it, the material the glass is made from, how you store it, and what you are using it for. Some of our Arcoroc and Chef & Sommelier glasses have lasted for many manny years, this is dispite them being used and washed many times a day. It is all about picking the right glass for you. If you are a busy venue with limited space look for a fully tempered stacking tumbler design and match it to a performance wine glass, either fully tempered again or made from a performance material such as Kwarx.

There is a logo, text and design in the bottom of my glass, what is it?

If it is a pint or half pint glass it will probaly be a nucleation point. Nucleation is a clever widget that is either etched or printed in the inside base of the glass. It is designed to aggitate the bubbles found in beers, ciders, lagers and soft drinks. By releasing these bubbles the foam head on the beverage is thicker and looks healthier. There are different levels of nucleation that give different results, some mainting the head for longer, whilst some are really aggresive and create an overflowing foam. Look for Headbooster, Head-on-It!, Headstart and Headfirst as a sign to nucleation being present.

Where can I buy your product?

We have partner companies throughout the world and our brands can be readily found via professional distributors and stores. Just ask you local supplier for one of our brands or email us via our contacts page and we will be happy to assist.

Is stainless steel truly stainless?

Not all products are made the same. Cutlery can last a lifetime if taken care of, but it also depends on the quality and finish of the initial product. The material is the starting point, 18/10 cutlery has higher levels of Chrome and Nickel in the steel, this safeguards against corrosion. However, you also need to take care! If not finished or polish correctly your cutlery will soon ware. Look for sharp edges and poorly finished fork, spoon and knife blades. Also ask if the knife is tempered, our Chef & Sommelier and Arcoroc knives are tempered to above industry norm, meaning they have a longer life span. And we polish each piece fully to remove faults.

What is the strongest dinnerware material?

The strength of dinnerware is dependent on many things, the material used, its purosity (how much water it absorbs), the edge and base thickness and so on….. We offer a number of materials, each bringing something unique. Products made from Zenix are amazingly strong and uniform in colour and finish, however, the profile remains slim, meaning they are perfect for the busy professionals. Our Extra Strong Procelain is a great solution when you are looking for creative shapes and colours, whilst our Opal ranges are considered the 'go to product' for people wanting purity, strength and cost savings.

Which is best material for storing food?

Over the last 50 years plastic containers have been used for food storage. However, as we start to understand what impact plastic has on both the environment and food safety, we are now seeing a shift to other materials. Glass is now becoming the go to choice, it offers a stain resistant clear material, with little purosity and can be used time after time. Our latest glass storage solutions include the wonderful and original Le Parfiat air tight jars and the Pure Box Acitve range of storage boxes.